Garmin: a complete troubleshooting guide

Don’t worry, we’ll get your data back on track!
Are you having trouble syncing your data with active365? No problem, we have a clear plan to restore your connection. Let’s go step by step!

Important: after each step, please wait 30 minutes and check if the data starts syncing again.

Step 1: check Garmin Connect data
- Open the Garmin Connect app
- Check if steps and workouts are displayed
- If not: synchronise your device with the app
Tip: data flows from Garmin Connect to active365, not directly from the device!

Step 2: reconnect the tracker in active365
- Open active365 Menu → "Tracker Connection"
- Find the Garmin logo
- Click "Disconnect"
- Select Garmin again
- Follow the instructions
- Enable ALL permissions

Step 3: disconnect the connection in the Garmin Connect app
- In active365: disconnect Garmin again
- Open the Garmin Connect app
- Go to: Settings → Connected Apps → Manage Third-Party Apps
- Disconnect the connection to active365
- Reconnect Garmin in active365

Step 4: disconnect the connection on the Garmin website
- In active365: disconnect Garmin again
- Visit: https://connect.garmin.com/modern/settings/accountInformation
- Log in
- Disconnect the connection to active365
- Reconnect Garmin in active365

Step 5: clear the app cache
- Open smartphone settings
- Go to "Apps" → active36
- Select "Storage"
- Tap "Clear cache"

Step 6: complete restart
- Uninstall active365
- Turn your smartphone off and on again
- Reinstall active365
- Set everything up again

Reassurance boost: don’t worry, your data will be retained during reinstallation! ?✨

Pro tips for best results
1. Patience is key:
- Wait 30 minutes after each change
- Check synchronisation regularly

2. Proceed systematically:
- Test one solution at a time
- Note what you have already tried

3. Keep apps up to date:
- Update Garmin Connect and active365 regularly
- Check for updates for your Garmin device

If nothing works…
Have all steps failed? Our support team is here for you!
- Document the steps you have already taken
- Describe the problem precisely

Motivation boost: technical issues are temporary. Stay active: your health still benefits!

Your path to success
Start with the first step and work through the list systematically. Most issues can be resolved with one of these measures. You’ve got this!

Remember: we’re here to help. Together we’ll get your Garmin data flowing again!

Need more help? Don’t hesitate to contact our support team. We’ll find a solution and get you back on track!