Your data isn't lost – let us find it again!
Your tracker data suddenly stopped showing up? That's frustrating, but don't worry – we have proven solutions for you. Let's go step by step to make your data visible again.
Your path to data recovery
1. Clear your cache – a fresh start for your app
- Open the ‘Settings’ on your smartphone
- Go to ‘Apps’ and search for active365
- Tap on ‘Storage’
- Select ‘Clear cache’
2. Reinstall the app – re-establish connections
- Uninstall active365
- Go to the App Store / Google Play Store
- Download active365 again
- Install and start the app
Pro tips for successful recovery
1. Before reinstalling:
- Make a note of your login details
- Take a screenshot of your settings
2. After reinstalling:
- Reconnect your tracker
- Check all permissions
3. Be patient:
- Give the app time to synchronise
- Check again after 24 hours
If the problems persist
Select your tracker for specific solutions:
If the problems persist
Choose your tracker for specific solutions:
Troubleshooting checklist
✅ App cache cleared
✅ active365 reinstalled
✅ Tracker reconnected
✅ Permissions checked
✅ Waited 24 hours
Data boost: sometimes it helps to completely restart all devices involved – smartphone, tracker and router!
Your path to success
1. Be patient – data synchronisation sometimes takes time
2. Follow the steps systematically
3. Check the connection regularly
Stay motivated!
Even if your data isn't visible right now, every movement counts towards your health. Keep up with your activities – we'll get the display working again!
Motivation boost: every step towards solving the problem brings you closer not only to your data, but also to your fitness goals. You're doing great!
Need more help? Our support team is here for you! Together, we'll find a solution and get your data back on track.
Remember: technical hiccups are only temporary. Your health and progress are what really matter. Stay active and motivated!
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