Health Connect: a complete troubleshooting guide

Don’t worry, we’ll get your data back on track!
Having issues with your activity tracking via Health Connect? No problem, we have a clear plan to get you back on track. Let’s go step by step together!

What is Health Connect?
Health Connect is your digital health assistant for Android:
- Central hub for your health data
- Connects tracker and fitness apps
- Secure data exchange between apps
Important: Health Connect does not track activities itself. It’s your data conductor!

Where can you find Health Connect?
1. In the Google Play Store (free)
2. Preinstalled on some Pixel smartphones

Goodbye Google Fit, hello Health Connect
Google Fit is being phased out. Health Connect is your new health data manager!

Set up Health Connect correctly: here’s how
Step 1: check installation
- Search for "Health Connect" on your smartphone
- Or: Settings → Security & Privacy → More privacy settings → Health Connect
- Not found? Install here

Step 2: find a compatible tracking app
- Google Fit is a popular choice
- Check the list of compatible apps
- Tip: non-compatible trackers can often be connected via Google Fit!

Step 3: connect apps with Health Connect
- Open the Health Connect app
- Tap "App permissions"
- Select tracking apps
- Define data sharing
- Confirm with "Allow"

Step 4: check tracking app settings
- Open your tracking app
- Look for "Health Connect" or "Data sharing" in settings
- Enable the connection

Troubleshooting checklist: if something goes wrong
1. Check permissions
- Health Connect → "App permissions"
- Are all required permissions enabled?

2. Check app support
- Not every app supports every data type
- Check app info for supported data types

3. Restart synchronisation
- Disable Health Connect in the tracking app
- Wait 30 seconds
- Re-enable the connection

4. Be patient
- Data synchronisation takes time
- active365 updates several times a day

5. Update apps
- Check Play Store for updates
- Install all available updates

6. Restart device
- Restart your smartphone
- Often the simplest solution!

Pro tips for smooth tracking
- Sync regularly
- Keep all involved apps up to date
- Check permissions after app updates

Data boost: the more regularly you sync, the more up-to-date your data will be!

If nothing works…
Did none of the steps solve the issue? Our support team is here for you!
- Document what you’ve already tried
- Describe the problem in detail

Motivation boost: technical issues are only temporary. Stay active, your health still benefits!

Your path to success
Start with the first step and work through systematically. Most issues can be resolved with one of these measures. You’ve got this!

Remember: we’re here to help you. Together we’ll get your Withings data flowing again!

Need more help? Don’t hesitate to contact our support. We’ll find a solution and get you back on track!