What is your active365 ID used for?

The active365 ID is more than just a number – it is the key to secure and anonymous support while your personal data remains protected.

What makes the active365 ID special?
Uniqueness
- Each ID is automatically generated when you create your account
- No two IDs are the same
- Always begins with ‘CSS’ and has 8 digits

Data protection & security
- Enables anonymous support requests
- Protects your personal data
- Prevents unauthorised access to your information

How the active365 ID protects your privacy
For support requests:
- We can identify your account without revealing any personal data
- Support staff only see the necessary information

Anonymity:
- No conclusions can be drawn about personal data
- Strict separation of ID and customer data
- Maximum protection of your privacy

Advantages of the active365 ID
✅ For you:
- Fast help with support requests
- Secure identification of your account
- Protection of your personal data
- Anonymous processing of your requests

✅ For support:
- Efficient problem solving
- Secure assignment of requests
- Data protection-compliant processing

Our promise on data protection
At active365, protecting your data is our top priority:
- Strict data protection guidelines
- Secure processing of your enquiries
- Transparent handling of information

Important to know
- Keep your active365 ID safe
- Only share it when requesting support
- It is your key to secure support
- No personal data is linked to the ID

Any questions?
We are happy to help! Simply contact our customer service team – we will deal with your enquiry promptly!