First, the good news!
Great that you’ve taken out CSS supplementary insurance! Your path to verification in active365 is not far away. Let’s take a look at how long it will take.
The timeframe at a glance
- Normal waiting time: a few days
- Maximum waiting time: about one week
- Most common case: 3–5 working days
What happens in the meantime?
While you’re waiting:
- Your insurance data is updated in the system
- The connection with active365 is prepared
- All necessary permissions are set up
Make good use of the waiting time
You can already explore active365 now:
1. Set up your profile
2. Discover the different features
3. Plan your first activities
4. Get familiar with the app
When should you try verification?
- First check: after 3–4 days
- Second attempt: after 5–6 days
- At the latest: after one week
What if it takes longer?
If you still can’t complete verification after one week:
- Check whether all your data is correct
- Try again on the next working day
- Contact our support team if you have further questions
Your countdown is on!
The short waiting time is worth it — soon you’ll be able to enjoy all the benefits of active365. Use this time to prepare yourself in the best way possible!
Motivation boost: good things sometimes take a little time. But don’t worry, you’re almost there with your verification!
Tip for the waiting period
It’s best to set a reminder in your calendar to try verification again in a few days. That way, you won’t miss the perfect moment!
Help & Support
Questions? Our support team is always here for you. Stay on track — you’re on the right path!
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