Verification problems? We have the solution!

No need to panic if it doesn’t work
You meet all the requirements, but verification just won’t work? Don’t worry, it’s frustrating, but we’ll find a solution together!

The most common reason: duplicate accounts
Here’s the key point:
- Each customer number can only be used for one account
- Do you perhaps already have a verified account?
- Even if you no longer use it, it blocks verification for your new account

The solution: step by step
1. Find your old account:
- Try logging in to your old account

2. Delete your old account:
- Logged into your old account? Great!
- Request the deletion of this account

3. Verify your new account:
- Wait until the deletion is confirmed
- Contact customer support so your verification details can be freed up
- Now you can verify your new account

What if you can’t log in?
Don’t worry, there’s a solution for that too:
- Contact our support team
- They will help you identify and delete the old account

Tips for the future
1. Keep only one active365 account at a time
2. Don’t forget your login details: store them securely!
3. If you have problems: don’t hesitate to contact support

You’re on the right track!
Verification issues are annoying, but solvable. With a little patience and our help, your account will be verified soon.

Help & Support
Do you need further assistance? Our support team is always available. Together, we’ll make it happen!