Your fitness tracker isn't directly supported? No problem!

There's always a way to track your steps!
Your fitness tracker doesn't appear in the app list? Don't worry! We have clever solutions for you so that your steps can still be counted. Let's get your tracker up and running together!

Two ways to achieve your goal: Apple Health & Health Connect
Depending on whether you use an iPhone or an Android device, we have the right solution for you.

For iPhone users: Apple Health is your friend
1. Install the app:
- Download your tracker's app (e.g., Mi Fit)
- Log in to the app

2. Establish a connection:
- Allow access to Apple Health
- Tip: this option usually appears when you first start the app or in the settings

3. Configure Apple Health:
- Open Apple Health
- Go to “Sources”
- Select your tracker (e.g., Mi Fit)
- Enable access

4. Connect active365:
- Open active365
- Tap on the menu (☰) in the top left corner
- Select “Tracker connection”
- Select “Apple Health”

For Android users: Health Connect makes it possible
1. Open Health Connect:
- Find the Health Connect app on your device

2. Set permissions:
- Go to “App permissions”
- Activate the apps you want to synchronise

3. Share data:
- Select the data permissions
- Tap “Allow”

4. Connect active365:
- Open active365
- Go to “Settings” > “Tracker Connection”
- Select “Health Connect”

Pro tips for a successful connection
- Update all apps: make sure your tracker app, Health app, and active365 are up to date
- Be patient: sometimes the first synchronisation takes a little time
- Check permissions: make sure all necessary accesses are allowed

Troubleshooting: if it doesn't work
- Restart the app: close all apps involved and restart them
- Restart your device: restarting your smartphone can work wonders

You're on the right track!
With these steps, your tracker should now be successfully connected to active365. As you can see, even if your device is not directly supported, there is always a way to track your activities!

Motivation boost: every step counts, no matter which tracker you use! You are now ready to see all your activities in active365 and be rewarded for them.
Any questions?
If you encounter any difficulties during setup or have further questions, don't hesitate to contact our support team. We're here to ensure that your fitness journey goes smoothly!

Remember: your health and fitness are important. With the right connection, every step you take is a step towards your goals!