Connect your specific tracker to active365: iOS Edition

There's no problem if your tracker is not directly supported!
Hey iOS users! Is your favorite tracker not directly supported by active365? No problem! With a few clever steps, we can still bring your activity data into the app. Let’s go through the process together!

Step-by-step guide to a successful connection
Step 1: install the tracker app
- Search for your tracker’s app in the App Store (e.g. Misfit)
- Download it and sign in
- Pro tip: make sure you install the latest version of the app

Step 2: allow Apple Health access
- Watch for the access request when launching the app for the first time
- Alternatively: go to the tracker app’s settings
- Enable access to Apple Health
- Important: this step is crucial for data transfer!

Step 3: configure Apple Health
- Open the Apple Health app
- Navigate to “Sources” or “Data Sources & Access”
- Select your tracker (e.g. Misfit)
- Enable all relevant data permissions
Tip: the more data you allow, the more accurate your tracking will be

Step 4: connect active365
- Open the active365 app
- Go to the “Challenge” section
- Select “Apple Health” as your tracker
- Follow the instructions to connect

Additional tips for a smooth connection
- Update all apps: make sure both your tracker app and active365 are up to date
- Wait for synchronisation: after the first connection, it may take a few minutes for all data to transfer
- Open apps regularly: open all involved apps regularly to encourage data synchronisation

Troubleshooting: if something doesn’t work
- No data visible? Check the permissions in Apple Health and your tracker app
- Connection failed? Try restarting the apps or rebooting your iPhone
- Inconsistent data? Give synchronisation some time and review the settings in all apps

You’re on the right track!
With these steps, your tracker should now be successfully connected to active365. You see, even if your device is not directly supported, there is always a way to track your activities!

Motivation boost: every step and every activity now counts twice – for your health and for your points in active365. You’re ready to take your fitness journey to the next level!
Still have questions?
If you encounter difficulties during setup or have additional questions, don’t hesitate to contact our support team. We’re here to ensure your fitness journey runs smoothly!

Remember: with the right connection, every step becomes a step toward your goals. Stay active, stay motivated!