Can't see your steps in active365? Here's the solution!

Don't panic, we'll solve this together!
Can't see your steps? That's frustrating, but it's usually quick to fix. Let's go through the solution step by step!

Your troubleshooting checklist
1. Initial check
✅ Is your fitness tracker turned on?
✅ Is it connected to the tracker app?
✅ Is the data in the tracker app up to date?

2. Wait for synchronisation
- Data transfer can take up to 24 hours
- Be patient, your steps won't be lost!

3. Still no display after 24 hours?
Time for a restart:
- Disconnect the tracker connection in active365
- Wait a moment
- Reconnect

4. Account check
Check in your tracker app:
- Are you logged in with the correct account?
- Are all your login details correct?
- Are all permissions enabled?

Pro tips for quick solutions
1. App updates:
- Keep your tracker app up to date
- Update active365 regularly

2. Connection check:
- Is Wi-Fi or mobile data turned on?
- Is the tracker within range?

3. Data synchronisation:
- Open the tracker app daily
- Allow synchronisation to run completely
- Do not close the apps during transmission

Avoid common pitfalls
What is often overlooked:
- Empty battery in the tracker
- Deactivated app permissions
- Outdated app versions

What you can do every day:
- Quick look at both apps
- Quick synchronisation
- Check battery level

If nothing helps: systematic troubleshooting
1. Tracker test:
- Are steps displayed in the tracker?
- Is synchronisation with the tracker app working?

2. App check:
- Are all permissions active?
- Is the latest version installed?
- Has the cache been cleared?

3. Connection test:
- Restart apps
- Restart device

Synchronisation boost: sometimes a complete restart of all devices and apps involved helps!
Your path to success
Remember: most synchronisation problems can be solved with a little patience and the right steps. Your movement counts, even if it's not immediately visible!

Stay active!
While you wait for synchronisation:
- Keep moving
- Keep collecting steps
- The data will come!

Motivation boost: every step counts - even if it's not currently displayed. You're doing great!

Need more help? Our support team is here for you! Together, we'll get your steps counting!