Your steps aren't showing up? Let's fix that together!

Don't worry, we'll get your steps to count
Can't see your steps in the app? No need to panic! This is a common issue that we can quickly resolve together. Let's go through what you can do step by step.

Your troubleshooting checklist
1. Check the connection
- Is your fitness tracker connected to the corresponding app?
- Is the data in the tracker app up to date?

2. Give the synchronization time
- Important: data transfer can take up to 24 hours
Patience is key here!

3. Reconnect
If your steps are still not being displayed after 24 hours:
- Disconnect your tracker in active365
- Reconnect

4. Account check
- Are you logged into the tracker app with the correct account?
- Check your login details

Pro tips for smooth data transfer
1. Open the app regularly:
- Open both your tracker app and active365 every day
- This can speed up synchronisation

2. Update your apps:
- Always keep your tracker app and active365 up to date
- Updates can fix synchronisation problems

3. Check permissions:
- Make sure that all necessary app permissions are enabled
- This applies to your tracker app and active365

Prevention is better than resolving issues.
To avoid future problems:
- Synchronise your tracker regularly
- Check the connections weekly
- Pay attention to notifications about connection problems

Troubleshooting FAQ
- How often should I synchronise? Daily is ideal, but at least every 2-3 days.

You're on the right track!
Remember: technical hiccups happen, but they can almost always be resolved. With these steps, you should soon see your steps in active365 again.

Motivation boost: every step counts, even if it doesn't show up right away. Stay active and motivated - your health will benefit, no matter what the app shows!

Any questions?
If these steps don't solve your problem, we're here for you! Our support team will be happy to help. Together, we'll get your steps to count!

Remember: your movement is important, not just the numbers in the app. Stay active, stay healthy!