Apple Health: a complete guide to troubleshooting

Don't worry, we'll get your data back on track!
Having trouble transferring data? Don't worry, we have a clear plan for how we can solve this together. After each step, please wait 30 minutes and check if the data is flowing again.

Solution 1: check permissions
1. Open Apple Health
2. Tap on your profile (circle with initials) in the top right corner
3. Search for active365
4. Activate ALL categories
5. Wait 30 minutes

Solution 2: rebuild tracker connection
1. Disconnect:
- Open the active365 menu
- Select “Tracker connection”
- Find Apple Health
- Click on “Disconnect”

2. Reconnect:
- Stay on the overview page
- Select Apple Health
- Follow the instructions
- Activate ALL permissions

Solution 3: optimise data sources
1. In Apple Health:
- Go to the training overview
- Scroll to “Data Sources & Access”
- Prioritize your main source (e.g., Apple Watch)
- Move it to the top

Solution 4: complete restart
1. Remove the app:
- Uninstall active365
- Turn off your smartphone
- Restart it

2. Reinstall:
- Download active365 again
- Install the app
- Set everything up again

Reassurance: don't worry, your data will be preserved during reinstallation! ?✨

Pro tips for best results
1. Be patient:
- Wait 30 minutes after each change
- Check synchronisation

2. Proceed systematically:
- Test one solution after another
- Document what you have already tried

3. Keep apps up to date:
- Keep all apps involved up to date
- Check regularly for updates

If nothing helps...
Have all these steps failed to solve the problem? Our support team is here for you!
- Document the steps you have taken so far
- Describe the problem in detail

Motivation boost: technical problems are only temporary. Stay active: your health will still benefit!

Your next step
Start with the first solution and work your way through systematically. Most problems can be solved with one of these measures. You can do it!

Remember: we're here to help you. Together, we'll get your data flowing again!

Need more support? Just click on “Contact Support” – we're here for you!