Your photo was rejected? Here's what to do!

Sometimes photos are accidentally rejected due to the high volume of reviews. Don't worry, we have a clear process for resolving such situations!

First steps after a rejection
1. Resubmit directly
- Simply resubmit the photo first
- Often it will be reviewed correctly the second time
- Use the normal submission function in the app

2. If rejected again
Follow this process:
1. Check your photo
- Is the date clearly legible?
- Is the name clearly recognisable?
- Is all the required information visible?
- Does it meet the quality criteria?
2. Contact support
- Send the photo to support@active365.app
- Briefly explain the previous rejections
- Include the relevant details
3. Wait for verification
- The active365 team will review your case
- If eligible, you will be able to resubmit
- You will receive a message

Checklist for successful photo verification
✅ Quality criteria:
- Good lighting
- Sharp image
- Documents fully visible
- Current validity
- Relevant information clearly recognisable

Common reasons for rejection
❌ Avoidable problems:
- Blurry images
- Poor lighting
- Incomplete documents
- Expired evidence
- Missing important information

Tips for successful resubmissions
1. Before resubmitting:
- Take a new, better photo
- Check all criteria again
- Ensure good lighting conditions

2. When submitting:
- Select the correct category
- Add all required information
- Check legibility

Support process
When contacting support:
- Describe the problem briefly and clearly
- Mention previous rejections
- Attach the photo in question
- Provide your active365-ID

Important notes
- Keep the original documents
- Document your submissions
- Be patient: we will take care of your request

Any questions?
Our support team will be happy to help!

Don't be discouraged by a rejection! Together we will find a solution so that your activities are recognised.