Problems requesting a payout? Here are the solutions!

No panic when you see red error messages!
Are you seeing error messages in your payout details? No need to worry, the most common issues can be easily fixed. Let’s go through what might be causing it!

Common pitfalls and their solutions
1. Special characters (umlauts)
- Problem: ä, ö, ü or other special characters
- Solution: Replace them as follows:
ä → ae
ö → oe
ü → ue
ß → ss

2. Name and format
- Check the order:
First name in the first name field
Last name in the last name field
- Avoid:
Extra spaces
Titles (Dr., Prof., etc.)
Punctuation

3. IBAN check
- Make sure that:
All numbers and letters are included
No spaces are missing
Country code is correct (e.g., CH for Switzerland)

Your troubleshooting checklist
✅ Replaced special characters
✅ Entered names in the correct fields
✅ Checked IBAN for completeness
✅ Removed special characters
✅ Verified spacing

Still having issues?
If the error message persists despite all checks:
1. Take a screenshot:
- Show all entered data
- Highlight the error message

2. Contact our support:
- Send the screenshot
- Briefly describe what you’ve already tried

Support boost: our team is here for you! With a clear screenshot, we can help you quickly and effectively.

Stay on track!
Most payout issues can be resolved with these tips. If not, we’re just a message away. Together we’ll find a solution so you can receive your well-earned rewards!