Didn't receive your voucher code? Here are your solutions!

Don't panic, we'll find your code!
Didn't receive your voucher code? Don't worry, this can usually be resolved quickly. Let's go through the possible reasons together and find solutions!

Possible reasons and solutions
1. Email in spam folder
- Action: check your spam folder
- Tip: mark emails from active365 as ‘Not spam’

2. Incorrect email address on file
- Action: check the email address on file in your account
- Tip: update it in your account settings if necessary

3. Technical delivery problems
- Action: wait 24 hours: sometimes it takes a little time
- Tip: also check other email folders (e.g. ‘Advertising’ or ‘Updates’)

Your checklist
✅ Spam folder searched
✅ Checked your email address in your account
✅ Waited 24 hours
✅ Checked all email folders

If none of this helps: contact support
If you have gone through all the steps and your voucher code is still missing:
1. Contact our support team
- Briefly describe the problem
- Provide your account email address

2. Manual delivery
- Our team can send you the code directly

Stay positive!
Most cases of ‘lost’ voucher codes can be resolved quickly. With these tips, you'll be well prepared to receive your rewards safely. And remember: if in doubt, we're just a message away!

Enjoy your (soon-to-arrive) voucher code!