Exchanging rewards: what you need to know

Important information in advance
Do you have questions about exchanging your chosen reward? Let us clarify this right away so that you are well informed for the future.

What happens after you make your decision
Once you have decided on an option:
- The choice is final
- It cannot be changed
- It will run automatically through our system

What is not possible
❌ Cancelling a payout
❌ Converting money into vouchers
❌ Exchanging vouchers for money
❌ Changing a donation decision

Why is this the case?
Our system processes your request immediately:
- Payouts are initiated directly
- Vouchers are generated automatically
- Donations are allocated immediately

Tips for your next decision
Before making your selection:
- Think carefully about which option you prefer
- Compare the different possibilities
- Check all the details carefully
- Make a conscious decision

Decision-making aid:
- Cash payout: flexible use
- Vouchers: often better value
- Donations: supports good causes

For the future
Plan ahead:
- Collect new activePoints
- Think carefully about your next choice
- Find out about current offers

Keep your next goal in sight
Even if you can't change your current decision, you can already look forward to your next points and rewards!

Motivation boost: every decision is an experience. Use it to make your next choice even better!

Stay active!
Focus on collecting new activePoints. Every point brings you closer to your next reward – and then you'll know exactly what you want to use it for!

Help & support
Questions about your reward options? Our support team will be happy to advise you before you make your next decision!