Crediting activePoints for your weekly progress

Your weekly progress is regularly converted into activePoints. Here you can find out everything you need to know about when the points are credited and what you need to bear in mind.

Standard time of crediting
Monday morning by 8:00 a.m.

At this time, all activePoints for your activities from the previous week are usually credited to your account.

Important to know
- The calculation is performed automatically by the system
- Slight delays are possible
- All activities up to Sunday 11:59 p.m. are taken into account

Possible reasons for delays
- High system utilisation
- Technical maintenance work
- Synchronisation processes with connected devices

What counts towards weekly progress?
- Activities in the categories of mindfulness, training and knowledge
- Weekly goals achieved in these categories
- Regular sessions and programmes

Tips for tracking your points
- Monday routine: check your points balance on Monday lunchtime
- Use the weekly overview: compare with your recorded activities
- Be patient: if there are delays, wait until Tuesday morning

Frequently asked questions
- What if my points are not credited by Tuesday? Contact our support team with details of your activities from the previous week.
- Are activities synchronised retrospectively taken into account? Yes, the system records all activities until Sunday 23:59, even if they are synchronised late.
- Can I speed up the credit process? No, the process runs automatically. Make sure all your devices are synchronised.

Maximise your weekly points
- Be active in all categories every day
- Strive to achieve your weekly goals
- Synchronise your connected devices regularly

Any questions?
Our support team is happy to help!

Remember: every week is a new chance to collect activePoints. Stay motivated and celebrate your progress!