When will your activePoints be credited?

Your activePoints will be credited at different times depending on the type of activity. Here you can find out exactly when you can expect to receive your points.

Immediate credit
Daily activities
- ✅ Step milestones (7,500 steps)
- ✅ Completed units
- ✅ Completed programmes
You will see these points in your account immediately after completing the activity!

Weekly credit
Weekly progress
Credit every Monday morning
- Includes all activities from the previous week
- Automatic conversion to activePoints

Credit after verification
1. activeMission
Two options:
- Immediate credit for automatically verifiable tasks
- Credit after verification of photo evidence by the active365 team

2. Memberships & evidence
- Credit is issued after verification of the photos submitted
- Processing time: usually within a few working days

Overview of credit dates
- Steps: immediately upon completion
- Units: immediately upon completion
- Programmes: immediately upon completion
- Weekly progress: Mondays (for the previous week)
- activeMission: immediately or after verification
- Proof: after successful verification

Tips for tracking points
1. Regularly:
- Check your points balance daily
- Check your weekly progress on Mondays
2. For photo evidence:
- Ensure good image quality
- Make sure that all required details are visible
- Submit evidence promptly
3. Documentation:
- Take screenshots of completed activities
- Make a note of submitted evidence

Frequently asked questions
- How long does it take to check photos? Usually a few working days, but it may take a little longer if there is a high volume of submissions.
- What should I do if points are missing? Contact our support team with precise details of the activity.
- Will unverified evidence expire? No, all submitted evidence will be reviewed and credited.

Didn't receive points?
If you think points are missing:
- Wait until the respective credit date
- Check your points balance in the app
- Contact support if there are any discrepancies

Stay active and keep an eye on your points – every healthy activity pays off!