Why are you not receiving training points despite connecting Apple Health?

The challenge with Apple Health
You’ve connected Apple Health, but your training points are still missing? Don’t worry, we’ll explain why and how you can easily fix it!

What active365 needs for training points
To calculate your training points, active365 needs more than just step counts. We require:
- Your heart rate during activity
- The number of calories burned
- Additional detailed movement data
Apple Health alone unfortunately cannot always provide all this data, as it only accesses the built-in sensors of your device.

The solution: An additional fitness app
To receive your well-deserved training points, you need a fitness app that:
1. Records your activities more precisely
2. Is compatible with Apple Health
3. Can be connected to active365

Here’s what to do:
1. Choose a fitness app that suits you (e.g. Strava, Runkeeper, or Nike Run Club)
2. Connect this app with Apple Health
3. Link the selected app with active365
Voilà! Now we can accurately track your activities and convert them into training points.

More information and help
Need support with the setup? No problem! We’ve prepared a detailed guide for you: There you’ll find all the details about connecting trackers with active365.

You’re on the right track!
Remember: Every step toward better activity tracking brings you closer to your fitness goals. With the right app combination, you’ll soon see all the training points you’ve earned!

Motivation boost: Once everything is set up, you might be surprised how many points you actually collect. Your effort pays off!

Stay consistent and soon enjoy the rewards for every activity!

Still have questions?
We’re happy to help! Simply contact our customer service – we’ll take care of your request as soon as possible!