Sessions are stuck or cannot be completed? Here is the solution!

If you're having problems with sessions freezing or not completing in active365, don't worry! Follow this guide to quickly fix the problem.

Step-by-step troubleshooting
1. Update the app
- Open the App Store (iOS) or Google Play Store (Android)
- Search for ‘active365’
- Tap ‘Update’ if available

2. Clear the app cache
For Android users:
- Open your smartphone's settings
- Select ‘Apps’
- Search for and tap ‘active365’
- Select ‘Storage’
- Tap ‘Clear cache’

For iOS users:
- Open your iPhone settings
- Go to ‘General’ > ‘iPhone Storage’
- Find and select ‘active365’
- Tap ‘Uninstall App’
- Confirm in the pop-up window

3. Reinstall the app
If the problem persists:
- Uninstall active365
- Download the app again from the App Store or Google Play Store
- Reinstall it

4. Contact support
If all of the above steps have not helped:
- Open the active365 app
- Go to the support section
- Describe your problem in detail
- Mention that you have already performed the above steps
- Add screenshots or screen recordings

Quick troubleshooting checklist
✅ App updated to latest version
✅ App cache cleared
✅ App einstalled
✅ Support contacted (if necessary)

Prevention tips
- Regular updates: always keep your app up to date
- Check storage space: make sure your device has enough free memory
- Network connection: use a stable internet connection
- Restart device: restart your smartphone regularly
- Close other apps: close apps running in the background

Frequently asked questions
- Will I lose my data when I clear the cache? No, your personal data and progress will be retained.
- How often should I clear the cache? We recommend doing this every few months or when problems arise.
- What should I do if the problem reoccurs after reinstalling? In this case, please contact our support team for further assistance.

Effective contact with support
- Describe the problem precisely
- List the steps you have already taken
- Specify your device model and operating system version
- Include useful screenshots or videos
- Be patient - our team is working hard to help you!

Any questions?
We're happy to help! Simply contact our customer service team – we'll take care of your request as soon as possible!

Remember: every technical problem has a solution. Together, we'll make sure your active365 experience runs smoothly!