Do I lose the activePoints if I uninstall the app and download it again onto a new device?

Your activePoints when changing devices: everything stays safe!
Don't worry about your valuable activePoints! They are securely linked to your account and will remain intact when you change devices or reinstall the app.

Important to know
Your points are:
- ✅ Linked to your account
- ✅ Independent of the device used
- ✅ Stored in the cloud
- ✅ Accessible at any time

How to keep your points
When changing devices
1. Install the app on the new device
2. Log in with your existing login details
3. All points are automatically available

When reinstalling
1. Download the app again
2. Enter your account details
3. Your points balance is automatically available

Scenarios in which your points are safe
- Smartphone change
- App reinstallation
- System reset of the device
- App updates

Tips for a smooth device change
Before switching:
- Make a note of your login details
- Ensure that all activities are synchronised

After switching:
- Check your points balance
- Check your settings
- Reconnect your tracking devices

Frequently asked questions
- Is there anything I need to bear in mind before uninstalling? No, your points are securely stored in your account.
- How long will my points remain valid? Your points will remain valid for their normal period of validity, regardless of the app installation.
- What happens if I use the app on multiple devices at the same time? No problem! Your points balance will be synchronised across all devices.

Security tips
- Keep your login details safe
- Log out of your old device when changing devices

If you encounter problems after changing devices
If something does not work as expected:
1. Restart the app
2. Log in and out again
3. Contact support if the problem persists

Any questions?
Our support team will be happy to help!

Relax: your activePoints are safe! Just focus on staying active and collecting more points.